For Buses:

• During public holidays, it is highly likely that companies cancel departures or operations for the entire day. In that case, customers are entitled to either get their seats adjusted in their next order or get a complete refund. In this case, the customer must raise a complaint and request for a refund or adjustment. Bookme will verify from the respected company and process the customer query accordingly.
• In case of a bus drop, you need to contact Bookme within 3 days of departure and the full amount will be refunded, however, if you miss the bus no refund will be given by any bus service company.
• All transport tickets can be canceled 2 hours before departure with a certain amount of penalty and on-spot requests won’t be entertained.

The following are the specifics for bus service providers:

1. On Daewoo Express, a 30% penalty on ticket price will be charged to customers.
2. Tickets can be canceled 2 hours before departure with a certain amount of penalty except for Bilal Travels, Silk Line, and other exceptions who accept cancellations 2.5 hours before departure.
3. Tickets for Kainat Travels are non-refundable.
4. On the spot requests won’t be entertained.
5. For QConnect, free cancellation for up to 72 hours before scheduled departure. On cancellations up to 48 hours before the scheduled departure, 20% of the ticket price will be charged as a penalty. No refunds will be offered to customers on cancellations made 24 hours before scheduled departure.
6. Road Master: 72 hours before departure cancellation or adjustment will be free of cost. Within the first 72 hours, a 20% penalty of the ticket price will be charged to the customer. There will be no refund in case of a bus miss but the customer can get the adjustment within 24 hours with a 30% penalty.

According to NCOC, a vaccination certificate is mandatory for traveling. If a bus service does not allow traveling without a vaccination certificate Bookme will not be responsible for any reimbursements.

Besides the refunds policy mentioned above, if a bus company changes its cancellation policies, you will be charged penalties according to the new policies. Refunds will be processed within 5-10 working days after the departure date. Bank accounts are mandatory for refunds. Cancellation/adjustment can be done just one time against one order.

Refund Process via IBFT

1. If the cancellation is due to customers “change of plans”, a flat fee of 3% will be charged.
2. If for some reason the cancellation is due to the transport carrier, then the reversal fee will be waived.